Building relationships with clients and prospects isn't easy, and it isn't quick. If the building blocks of a strong, long-term relationship are trust, confidence, and compatibility, then the foundation must be communication. Thanks to FMG Suite's extensive library of content about client relationship development, you can learn how to communicate more effectively in one-on-one consultations, digital marketing, presentations, and other interactions. You can build trust and instill confidence in your prospects and clients by learning client relationship best practices from financial services industry experts right here at FMG Suite.

From client relationship management (CRM) systems to effective digital marketing, you can access useful, timely information on nearly any topic that involves advisor and client interaction. You'll learn how being more open and genuine is one of the most powerful tools you can use, how to get and use client feedback, and many other components of successful client relationship management strategies. With fresh, up-to-date research and news, our growing library of content could become your go-to resource for increasing your client base and maintaining strong client relationships.

How to Deliver Excellent Customer Service in Your Marketing

As a business owner, you’ve likely shuddered when hearing horror stories of customers complaining about a company on social media. While financial advisors are less likely to ever experience negative feedback online, it’s still essential to provide excellent customer service. Why? Consider these…

Why Customer Service is the New Marketing

Customer service and marketing are like the peanut butter and jelly of the business world — good individually but even better together. Companies that integrate their customer service and marketing departments enjoy higher customer retention rates and build reputations and businesses that their…

What is One-on-One Marketing?

One-on-one marketing, also known as personalized marketing, isn’t a new strategy, but it’s quickly gained traction this year among businesses large and small. One-on-one marketing enables you to deploy more effective, customized, and real-time client experience tactics that your…

How Advisors Can Personalize Their Digital Marketing

Personalized marketing, which we explained in our last post, is a growing trend among businesses large and small. Because we live and shop in such a customer-centric marketplace, consumers expect personalized messages and recommendations from brands with whom they interact. Studies show that…

The 101 on Personalized Marketing

When advertising largely dominated marketing, the focus was on catching as many fish in your net as possible. Marketers sent out mass emails and generic communications that could speak to anyone with a heartbeat and a wallet. But in the past year, there's been a shift from globalization to…

FMG Suite and Redtail: CEOs talk Integrated Platforms

In our latest Craig Chat, Craig Faulkner, CEO of FMG Suite, and Brian McLaughlin, CEO of Redtail Technology, sit down to talk about the challenges financial advisors face when it comes to client management and marketing. These two platforms were recently integrated to make a powerful marketing…

How Are You Talking to Clients About The 2016 Election?

Many Americans stayed up late the night of November 8th, 2016 to discover who our new leader would be. Whether you were tuning into the news, working the polls, or boasting your “I Voted” sticker on social media, we were all holding our breath during this important transition. After Donald Trump…

How Can I Market My Business Locally?

Even if you're licensed in multiple states and serve clients nationwide, most advisors and boutique practices thrive on local business. If you fall into this category, it's important to give your local marketing strategies some extra love and attention. In this week's marketing tip video, Craig and…

Marketing Mistakes - Financial Advisors

How Should I Prepare for My First Client Event?

Client events are a mainstay in most advisors' practices. They allow you to build stronger relationships with clients, offer education, network with potential referrals, and more. Many advisors have hosted many events over the years. But for those just getting started, it can be overwhelming. In…

10 Steps to Hosting Your First Client Event

Hosting your first client event can be scary. What if no one comes? What will you talk about? Will it be worth the time and money? With careful planning and thought-out presentations, hosting a client event can be memorable, productive, and fun. Let’s look at 10 steps you will need to do to make…

How to Build and Maintain Strong Client Relationships

Building and maintaining strong relationships in the financial services industry isn't that different from any other business relationship. You have to treat each client as an individual, provide exceptional client service, and develop an atmosphere of trust and confidence. But when your "product" is wealth building, there is an implied level of risk from a client standpoint. This natural risk aversion means that the trust level must be very high in these types of relationships and communication must be clear and concise, informative and insightful.

When you take the time to stay abreast of industry trends and news with resources like FMG Suite and share that knowledge with clients and prospects, you create more trust and credibility. When you invest in learning about client relationship development, you increase your ability to communicate more effectively, and your clients and prospects will come to see you as a financial services authority they consider knowledgeable and reliable.