Dated: June 2024

Unless otherwise defined in this Service Attachment, capitalized terms will have the meanings given to them in the Agreement.  This Service Attachment governs your subscription to FMG’s Premium Website Design Service.  

1. Definitions. 

a. “Additional Project Hours” means additional professional services hours by a Website Specialist that may be purchased at the rate specified in this Service Attachment.  
b. “Dashboard” means the hub you will use to make changes to your Website and utilize our marketing tools. 
c. “Premium Build Hours” means up to nine (9) professional services hours performed by your Website Specialist as specified in this Service Attachment.  
d. “Premium Design Service” means our Website design service described at https://micro.fmgsuite.com/premium/.  
e. “Website Specialist” means a dedicated specialist who will oversee your Website design.  

2. Process.  As part of the Premium Website Service, starting as of the date of your Discovery Call, you will have a Website Specialist assisting you with your Website for a period of ninety (90) calendar days OR nine (9) Design Hours, whichever expires first.  If you exhaust all of your Design Hours before the ninety (90) calendar days have expired, you may consult with your Website Specialist to purchase additional Build Hours at a rate of $75 per hour.  Or, if after ninety (90) calendar days you still have Build Hours remaining, you may consult your Website Specialist to purchase an extension of an additional thirty (30) calendar days to complete your remaining Design Hours for a fee of $500.  

The design process will look like this:

• Introduction & outline of the process: you will receive a video explaining the entire process
• Fill out the brand questionnaire: you will receive an email with a link to the brand questionnaire. Completing the brand questionnaire is critical to the success of your FMG website within the Premium Website Service. Your Website Specialist will not start work on your Premium Website without the completion of the brand questionnaire.
• Discovery call: you will have a call with your Website Specialist to clarify any questions we have from the brand survey responses.
• Design proposal: you will receive the Design Proposal which includes a creative brief, including 3 design mockups of your home page (with lorem ipsum), and a short summary explaining the strategy of each design along with our suggestions.
• Design selection: you will choose the design, from the 3 design mockups in the Design Proposal, that you prefer and communicate any special instructions that you have for that design to your Website Specialist.
• Review, Iterations, & QA: you will receive a developed version of the design you chose along with website copy/content you have given your Website Specialist or purchased from FMG. You will also receive a list of the outstanding items that we need to complete the development. We will work with you to get your Premium Website Design just right and ensure a final QA is performed.
• Submission to Compliance: you and your Website Specialist will review  the Website, make any final  adjustments, and submit your Website to compliance.
  Domain & Go Live: once the website is approved by compliance you will be contacted by our Go Live and Domain Specialists to ensure your domain is set and we will take your site live.

3. Premium Website Service.  Here are some useful pointers that will ensure a successful design process:

• The build service will focus on the ‘look and feel’. The Premium Build Service focuses on the ‘look and feel’ of your homepage. The content on your Website (text, images, video) will depend on you. Our content library, standard pages, and copy material give you a great place to start.
• We transfer up to twenty five (25) pages of content (including team pages). The twenty five (25) pages can include content from your current website or any document files you provide during the process. This content is added as-is and does not include proofreading or formatting.
• Custom Copywriting is NOT included in the Premium Website Service. Our standard copy is free to use, and copywriting services are available; visit fmgsuite.com/copywriting for more details.
• Your Website build may be completed in less than nine (9) hours. Our goal is to make the Website build process easy for you. On average, most Advisors we work with complete their Website design and submit to compliance within 6-8 total hours. If your Website design is completed in less than nine (9) hours, any time remaining under your subscription is not eligible for refund and will not be credited towards any other product or service.
• The Premium Build Service will only be available until the earlier of ninety (90) calendar days or until you have used up your nine (9) Design Hours, unless your Website Specialist determines that your design requires more time to complete, which may result in increased cost to you, as set forth below. 
• Your monthly billing will begin on the First Billing Date (as identified in your Order). Billing is not dependent upon your Website being live.
• Additional Project Hours.  You may order Additional Project Hours to be performed by a Website Specialist at any time by contacting your Website Specialist. Additional Project Hours are sold in one (1) hour increments at an hourly rate of $75/hour and are billed in arrears for every one (1) Additional Project Hour performed. Fees for any unused Additional Project Hours shall be refunded to you and shall be based on whole unused hours.

4. Your Responsibilities.  You play an important role in helping us deliver a successful design process.  You will be expected to follow our design schedule and process, provide requested information (including, but not limited to content, images, feedback, applicable domain names) in a timely manner, and monitor the compliance process.  Your failure to provide timely feedback when requested may result in delays and subject you to additional charges.  We will not be responsible for delays or your dissatisfaction resulting from your failure to abide by the terms herein.